At Toolsandcook, we’re dedicated to delivering your favorite kitchen essentials quickly, safely, and efficiently. This Shipping Policy explains how we handle order processing, delivery times, shipping fees, and related details to ensure a smooth shopping experience.
1. Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next working day.
- You’ll receive an order confirmation once your purchase has been successfully placed.
2. Shipping Time
- Standard delivery usually takes 3–7 business days, depending on your location and courier availability.
- Remote or rural areas may require additional delivery time.
- Delays caused by weather, holidays, or courier issues are rare but possible; we’ll keep you updated if they occur.
3. Shipping Charges
- Standard Shipping: A minimal fee may apply based on location and order weight.
- Free Shipping Offers: Occasionally available on select products or minimum order amounts during promotions.
- Shipping fees, if applicable, will be clearly shown at checkout before you complete your order.
4. Delivery Process
- Deliveries are made through trusted courier partners to ensure safe and timely arrival of your items.
- Customers are requested to provide accurate address details and contact numbers to avoid delivery issues.
- If you’re not available at the time of delivery, our courier partner will attempt redelivery or contact you to reschedule.
5. Order Tracking
Once your order is shipped, you’ll receive a shipping confirmation message with tracking details. You can monitor your order’s status until it arrives at your doorstep.
6. Damaged or Lost Packages
- If your package arrives damaged, please inspect it immediately and report the issue upon delivery.
- In the unlikely event of a lost package, Toolsandcook will work closely with the courier to resolve the issue and arrange a replacement or refund if applicable.
7. International Shipping
At present, Toolsandcook primarily ships within national boundaries. International shipping options may be introduced in the future, and updates will be shared on our website once available.
8. Address Accuracy
Please ensure your shipping address and contact information are accurate before placing your order. Toolsandcook will not be responsible for delays or failed deliveries due to incorrect or incomplete address details.
9. Shipping Policy Updates
Toolsandcook reserves the right to modify or update this Shipping Policy at any time to improve our delivery services. All updates will take effect immediately upon posting on this page.